Bridging the research/practice divide in workplace mediation

19 October 2016

CIPD welcomes a major piece of research on workplace mediation, launched on 10 October 2016. Two reports, Shaping the Agenda Part 1 and Part 2 were commissioned by the Mediation Institute of Ireland and carried out under the auspices of the Edward M Kennedy Institute for Conflict Intervention at the National University Maynooth. Mary Connaughton, Director, CIPD Ireland participated on the expert panel who welcomed the reports and debated the trends and developments in this area.

The research project, led by Dr Deirdre Curran of NUIG, identified the skills competencies, and behaviours of workplace mediators and the implications for the development of workplace mediators and mediation in Ireland.

Mediation is a voluntary process of conflict prevention and resolution that allows the parties an opportunity to address their issues in a confidential, private, and safe environment. Mediators are trained in conflict resolution skills and techniques and have the expertise needed to give people the best possible opportunity to resolve their disputes.

The reports very usefully identify the factors that support or detract from the success of mediation. For example, relative power may get in the way of success whereas the commitment of the parties and the visibility of mediation as a conflict resolution process in the organisation are beneficial for the process. The reports make concrete recommendations in relation to training, standards and practice for workplace mediation and identify areas for further research. Additional research on mapping workplace mediation practice in Ireland is already in train and will be very useful.

You can download both reports below.

KIWMRG-Shaping-the-Agenda-Report-1.pdf (2 MB) Shaping the Agenda 1: Exploring the Competencies, Skills and Behaviours of Effective Workplace Mediators
KIWMRG-Shaping-the-Agenda-Report-2.pdf (2 MB) Shaping the Agenda 2: Implications for Workplace Mediation Training, Standards and Practice in Ireland